THE CAR THAT HATED VANILLA ICE-CREAM
A complaint was
received by the Pontiac Division of General Motors: "This is the
second time I have written you, and I don't blame you for not answering me,
because I kind of sounded crazy, but it is a fact that we have a tradition in
our family of ice cream for dessert after dinner each night. But the kind of
ice cream varies so, every night, after we've eaten, the whole family votes on
which kind of ice cream we should have and I drive down to the store to get it.
It's also a fact that I recently purchased a new Pontiac and since then my
trips to the store have created a problem.
You see, every
time I buy vanilla ice cream, when I start back from the store my car won't
start. If I get any other kind of ice cream, the car starts just fine. I want
you to know I'm serious about this question, no matter how silly it sounds:
'What is there about a Pontiac that makes it not start when I get vanilla ice
cream, and easy to start whenever I get any other kind?'"
The Pontiac
President was understandably sceptical about the letter, but sent an engineer
to check it out anyway. The latter was surprised to be greeted by a successful,
obviously well-educated man in a fine neighbourhood. He had arranged to meet
the man just after dinner time, so the two hopped into the car and drove to the
ice cream store. It was vanilla ice cream that night and, sure enough, after
they came back to the car, it wouldn't start. The engineer returned for three
more nights. The first night, the man got chocolate. The car started. The
second night, he got strawberry. The car started. The third night he ordered
vanilla. The car failed to start.
Now the engineer,
being a logical man, refused to believe that this man's car was allergic to vanilla
ice cream. He arranged, therefore, to continue his visits for as long as it
took to solve the problem. And toward this end he began to take notes: he
jotted down all sorts of data, time of day, type of gas used, time to drive
back and forth, etc. In a short time, he had a clue: the man took less time to
buy vanilla than any other flavor. Why?
The
answer was in the layout of the store. Vanilla, being the most popular flavour,
was in a separate case at the front of the store for quick pick up. All the other
flavours were kept in the back of the store at a different counter where it
took considerably longer to find the flavour and get checked out. Now the
question for the engineer was why the car wouldn't start when it took less
time. Once time became the problem -- not the vanilla ice cream -- the engineer
quickly came up with the answer: vapor lock. It was happening every night, but
the extra time taken to get the other flavours allowed the engine to cool down
sufficiently to start. When the man got vanilla, the engine was still too hot
for the vapor lock to dissipate. The engineer replaced the vapour lock and it
looked that the car had no more problems with Vanilla ice-cream.
~ Sometimes the obvious is not always the solution,
and the facts, no matter how implausible, are still the facts….and even insane
–looking problems are sometimes real!’’ …. ~
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